Here at WovenCrafts, we want you to be fully satisfied with our products. That is why we offer a generous FREE return policy in case we fail to meet your expectation. That means, we will even pay and cover shipping back your purchased items. This how confident we are about the quality of our products. We are so sure that you will LOVE your handmade unique crafts once you FEEL them and touch them. To make sure our FREE Return program isn't abused, we have set certain terms and rules for your product to be eligible.
💳 Refund Policy
- Our return window is 30 days upon receiving the product
- We need to be notified within 7 days after delivery.
- FREE Return: This Offer Apply Only to Cover Non-stuffed products such as pillow covers.
- Oversized items including stuffed poufs, Pillows, and Oversized Rugs, do not qualify for this Program. Buyer must pay the return postage on these items.
- All items must be returned within the USA.
- All items need to be in the same condition the customer received them. We do not take responsibility for items that have been damaged or cared for incorrectly.
- Custom Projects such as Custom rugs, and cushions are Non-Returnable. We offer an exchange If the item is defective OR the product is not as described
🕒 Processing Time:
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
📦 Shipping Rate:
- Shipping is FREE for any Order made within USA
- There is a flat rate of $14.90 for any order made within Canada and Australia
📍 Shipping Origin:
- All orders are dispatch from Seattle, USA
- We offer FREE pickup at our Seattle loft
✈️ Estimated Delivery Time:
- USA: 1-3 business days
- Canada: 3-5 business days
- Australia: 4-6 business days
📅 Processing Time.
- If we receive your order before 18h00 pm : We will ship it the Next business day
- if you receive your order After 18h00 pm: We will ship it the day after.
- All Stuffed Poufs are shipped between 2 to 3 days because of the labor time it take to fill the pouf cover.
🇺🇸 Domestic shipping :
- We use USPS priority mail that can take between 1 to 3 business days for your package to get delivered.
- Please note that our Stuffed Poufs are shipped vacuum sealed through UPS Ground to ensure the lowest price possible. Please Open immediately once received and allow some up to 24 hours for the foam to extend and retain it original compression.
- If you are in need of a faster delivery, Please contact us so we can customize your shipping details for extra charge.
🌐 International Destination:
- We ship through DHL & UPS to all customers located outside USA. Please refer to your customs and duty department for any additional charges.
- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WovenCraftsCo is not responsible for these charges if they are applied and are your responsibility as the customer.